HEART/NSTA Trust has collaborated with the Global Services Sector – the economic segment in which business process outsourcing (BPO) companies are represented – on a cybersecurity training programme that will target 500 Jamaicans.
The programme is in response to calls from the sector for strengthened capacities to respond to challenges posed by cyber threats and attacks. Cybersecurity is the practice of protecting networks, systems, hardware, and data from digital attacks.
Phase one of the programme will cater to individuals attached to a firm that is a member of the Global Services Association of Jamaica (GSAJ) or Jamaica Technology & Digital Alliance (JTDA).
The programme will, among other courses, offer training in Introduction to Cybersecurity and Cybersecurity Essentials over 12 weeks.
Training will be done by the HEART College of Innovation and Technology. On completion, participants will receive the internationally recognized Cisco certification.
The cybersecurity training programme is just one of several initiatives by the Government and the GSS to improve the quality of the workforce employed in the BPO industry.
It is becoming increasingly important for all users of digital platforms and to understand cyber threats.
The shift towards digital and technology-based courses is in line with the parties’ mandate to build and sustain a globally competitive Jamaican labour force, responsive to the demands and complexities of the modern workplace.
“The COVID-19 pandemic has presented the need to strengthen the capacity, reconfigure and transform Jamaica’s workforce in this digital age. The HEART College of Innovation and Technology, via its partnership with CISCO, will continue to support the skill needs of an evolving sector,” Novelette Denton Prince, Acting Managing Director at HEART/NSTA Trust said in a press release.
The GSS project, under which the cybersecurity training programme falls, is a five-year project funded by the Inter-American Development Bank. It seeks to provide employees in the GSS operating in the Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) sectors with access to training and better jobs.
It is supported by beneficiary partners: JAMPRO, the Ministry of Education Youth and Information, the HEART/NSTA Trust and the Global Services Association of Jamaica (GSAJ).
“Learning and employing proper cybersecurity procedures and systems will be crucial in protecting data as we advance in the use of technology. Cyber-attacks are becoming more frequent, and this is an area in which we need to become more skilled,” Marjorie Straw, Programme Director for the GSS Project said.
In addition to Cybersecurity, the HEART College of Innovation and Technology offers courses in Graphic Design, Animation, Software Programming, Network Engineering and more.