National Commercial Bank Jamaica Limited (NCBJ) says it is actively addressing a technical issue affecting Uber transactions made by some customers using their Visa Debit cards.
This issue resulted in certain transactions not being charged to customers’ accounts leading to unpaid balances and in some cases potential fraudulent activity/scams, the bank said in a statement Wednesday.
In response, NCB has temporarily frozen about 300 accounts for further investigation due to unusually high volumes and types of Uber transactions.
According to NCB, it detected unusual activity patterns, including instances where some customers completed an exceptionally high number of Uber transactions — some exceeding 700 rides within a single month — indicating possible misuse or exploitation of the issue.
Over 8,000 NCB accounts have been impacted, with investigated transactions dating back to the period of May 2024.
As investigation continues, NCB said it communicated with Visa Debit customers regarding the funds owed and which will be processed for Uber transactions made.
Simultaneously, it has processed the owed balances where there are funds in the accounts or temporarily placed liens on accounts with insufficient funds until the outstanding amounts are recovered.
Accounts flagged for suspicious activity will be blocked pending further review.
“We are working closely with Visa to identify and resolve the underlying cause of this issue,” NCB said.
It added: “Our immediate priority is to ensure that all impacted accounts are accurately reconciled”.
More From
A male student of Campion College died as a result of injuries he sustained in a freak accident at the school on Tuesday.
The identity of the deceased has not been ascertained, but it is unde
A suspended member of the Jamaica Fire Brigade, Shaquille Ashley, 27, found himself thrust into the role of firefighter once again when a blaze erupted recently at the Different Flavour Restaurant in
Cooperating with relevant authorities in tragic accident on campus
Over 600 roads already submitted for rehabilitation under the programme
November is the month of Movember (an annual movement for men’s health and wellness); Black Friday and Thanksgiving in the US; Diwali, and several other observances.
So, as we move from October
Fayval Williams has been appointed as Jamaica's new Minister of Finance and Public Service, succeeding Dr Nigel Clarke.
Clarke, who resigned from his ministerial role, departed Jamaica today to ass
Related News
Uber riders in Jamaica face NCB account liens due to card glitch
Hill blasts Golding over Buchanan’s candidacy on PNP ticket
Business leaders express confidence in new finance minister
