National Commercial Bank Jamaica Limited (NCBJ) says it is actively addressing a technical issue affecting Uber transactions made by some customers using their Visa Debit cards.
This issue resulted in certain transactions not being charged to customers’ accounts leading to unpaid balances and in some cases potential fraudulent activity/scams, the bank said in a statement Wednesday.
In response, NCB has temporarily frozen about 300 accounts for further investigation due to unusually high volumes and types of Uber transactions.
According to NCB, it detected unusual activity patterns, including instances where some customers completed an exceptionally high number of Uber transactions — some exceeding 700 rides within a single month — indicating possible misuse or exploitation of the issue.
Over 8,000 NCB accounts have been impacted, with investigated transactions dating back to the period of May 2024.
As investigation continues, NCB said it communicated with Visa Debit customers regarding the funds owed and which will be processed for Uber transactions made.
Simultaneously, it has processed the owed balances where there are funds in the accounts or temporarily placed liens on accounts with insufficient funds until the outstanding amounts are recovered.
Accounts flagged for suspicious activity will be blocked pending further review.
“We are working closely with Visa to identify and resolve the underlying cause of this issue,” NCB said.
It added: “Our immediate priority is to ensure that all impacted accounts are accurately reconciled”.
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