JPS reports complete restoration of electricity affected by TS Rafael

Jamaica Public Service Company (JPS) has reported the complete restoration of power to customers who were impacted by outages that were caused by the recent passage of Tropical Storm Rafael.

JPS President and CEO, Hugh Grant, announced that all parishes were fully restored as at 3pm on Saturday, with only one business customer in Port Esquivel, St Catherine still without service due to access challenges caused by swampy terrain.

The company said it is working to relocate the line supplying the facility in order to restore service to the customer as soon as possible.

“I am very happy that we were able to restore our customers ahead of the tight timeline we set for ourselves, and without any safety incident,” the Grant stated.

“I am particularly encouraged by the improvements in our stakeholder engagement and outreach during this restoration process. We were able to work closely with the Ministry of Energy, the Office of Utilities Regulation (OUR), various municipalities, Members of Parliament, and other community representatives, who were able to share information to help us execute on our restoration strategy safely and quickly.

“I really want to thank our customers for their patience over these past few days, as we are very mindful of the inconvenience caused by loss of power,” Grant added.

Hugh Grant

The JPS CEO advised that the company has deactivated its Incident Command Centre, and returned to normal operations.

“Under our regular operations, we will continue to respond to customer reports and outages unrelated to Tropical Storm Rafael. We continue to build on the lessons learnt during major weather events, and our teams stand ready to serve our customers even better than before,” he said.

JPS is reminding customers to make safety a priority at all times. Reports can be made to the company by using the MyJPS Mobile App, its social media channels @myjpsonline, or by calling 888-225-5577/888-CALL JPS.